pcAmerica Platinum Plan Technical Support
The pcAmerica Platinum Technical Support plan is our move covered technical support plan. This plan is license based and in recommended for companies that have multiple locations or non stop traffic such as a grocery store. The best way to look at this support plan is a insurance plan that your system will always be at the latest version and that your employees will always have access to technical services no matter what day or time it is, but also have on site service in the event of hardware failure within 24 hours. Also Included with this plan you will receive technical support 24/7/365 by pcAmerica Technical Support team. This specalized team is located in Indiana and New York for your convience and easily remote into your software at your request to take control of your software. Of course remote service requires a active highspeed internet connection. Best of all this plan includes automated upgrades for your software insuring your always getting the most out of your pcAmerica pos software. Another bonus of this software agreement is its unlimited support allowing you to insure your questions and issues are answered with comfort.
|On Site Support Included||Yes- 24 Hour Response|
|Overview||24/7/365 Phone support from pcAmerica technical support team. Also includes unlimited upgrades for the duration of the the support plan (1 year). Also on site support within 24 business hours is included in this plan once its been determined by our support staff that a on site visit is required. Next day replacement for equipment is also included in this plan in the event there is hardware failure.|
|Remote Support Included||Yes|
|Upgrades Included||Free For 1st Year, Then Must Purchase Technical Support For Upgrades|