pcAmerica Bronze Plan Technical Support
This pcAmerica technical support service agreement plan is included with all pos software purchases of the pcAmerica brand. This plan is our most basic plan and includes the minimum support. This plan includes 24/7/365 technical support for the first 90 days of using your software. This support is provided directly from pcAmerica's support team for the first 90 days; which is mainly located in Indiana and New York. After 90 days has passed from software purchase you will then start receiving technical support directly from your account manager during normal business hours based on availbility. This plan after 90 days will then become limited to 10 technical support tickets with each ticket including 30 minutes of support time. Once this limit has been reached then you will be required to purchase a support agreement for additional support. Additionally this support agreement includes your upgrades for your software for the first 90 days after your software purchase. After 90 days you will not receive any additional upgrades unless a Silver Support Plan or higher is purchased.
|On Site Support Included||No Onsite Service Included|
|Overview||First 90 Days of support provided directly from pcAmerica. After the 90 days you will receive technical support directly from your account manager during business hours based on availability. This package is unlimited for the first 90 days. After 90 days you will then become limited to 10 technical support tickets from your account manager which includes 30 minutes of support time. If you have not used this 10 tickets after your 1 year mark then you plan will expire all together after one year from the date of purchase.|
|Remote Support Included||Yes|
|Upgrades Included||Free For 90 Days, Then Must Purchase Technical Support For Upgrades|