The pcAmerica Bronze Plan Technical Support is included with all pos software purchases of the pcAmerica brand. With this being our most basic plan for technical support it includes 24/7/365 technical support for the first 90 days of using your software. This support is provided directly from pcAmerica's support team for the first 90 days. After 90 days has passed from software purchase you will then start receiving technical support directly from your account manager during normal business hours based on availbility. Additionally this support agreement includes your upgrades for your software for the first 90 days after your software purchase. For more detailed information please give us a call at 1-888-753-8401 to speak with an accoutn manager.